Refund policy

Return & Refund Policy – Denimaster.com

At Denimaster, we stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to help.
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🔄 Returns
•    Eligibility Window:

You may return items within 15 calendar days of delivery.

•    Condition Requirements: Returned items must be:
     o    Unworn and unwashed
     o    In original packaging with tags attached
     o    Free of stains, odors, or damage
•    Non-Returnable Items:
     o    Final sale or clearance items
     o    Gift cards
     o    Custom or personalized products
•    Return Shipping:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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💰 Refunds

•    Processing Time:

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 5–7 business days to your original payment method.

•    Partial Refunds:

May be issued for items not in original condition or returned after the 30-day window.

•    Shipping Fees:

Original shipping charges are non-refundable unless the return is due to our error.
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🔁 Exchanges
We do not offer direct exchanges at this time. To exchange an item, please return the original item and place a new order.
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📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@denimaster.com with your order number and photos of the issue. We’ll make it right.
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❓ Questions
For any questions regarding returns or refunds, reach out to our support team at:
📧 support@denimaster.com
🕒 Monday–Friday, 9 AM–5 PM EST